Facebook Instagram Linkedin Twitter

Terms & Conditions

  1. Terms and Conditions
    1. These terms and conditions apply upon the receipt of the Quotation (named an ‘Estimate’ by Live World’s software) by the Client
    2. These terms and conditions will conclude once services outlined in the confirmed Quotation have concluded (unless the Quotation is cancelled by either party based on the Cancellation terms below)
  2. Quotation
    1. This Quotation has been prepared by Live World based on information supplied by the Client and outlines the price and services to be provided.
    2. If the Quotation is acceptable to the Client, the Client must confirm the Quotation with Live World in writing.
    3. Any requested changes to the confirmed Quotation must be received in writing and agreed to in writing by Live World.
  3. Terms of Payment
    Unless otherwise agreed in writing:
    1. Payment is to be made by direct credit to Live World’s bank account.
    2. Once the Quotation has been confirmed by the Client, Live World will send an invoice for 50% of the total amount of the Quotation. This is a non-refundable deposit and is required to confirm the booking. Until this 50% deposit is received the date will remain available for other bookings.
    3. An invoice for the remaining 50% will be issued to the Client upon receipt of the deposit. This final payment must be made no less than 48 hours prior to the service commencing.
    4. Live World will not provide their services if full payment has not be received by this deadline.
  4. Cancellation Policy
    1. The service may be cancelled by the Client at any time, by notifying Live World in writing.
    2. If the service is cancelled no later than 48 hours before it was scheduled to commence and full payment has been received, 50% of the total payment will be refunded.
    3. If the service is cancelled within 48 hours of the service commencing, the total amount is non-refundable.
    4. If the service has commenced and is cancelled earlier than the confirmed conclusion date/time, the total amount is non-refundable.
  5. Live World’s Obligations
    1. Live World will provide the services for the Client as agreed in the confirmed Quotation.
    2. Live World is not liable for any connection issues during the service if the internet connection available through the Client or the venue is inadequate or unstable, or the services are located in an area with poor mobile coverage.
    3. Live World is not responsible or liable for any connection issues caused in the rare occasion any of the social media channels go offline or become unavailable at any point during the event.  Should this happen, the onsite supervisor will ask for guests’ contact details and will ensure all photos are printed and sent to them post event.
  6. Client’s Obligations
    The Client (including their staff, contractors and volunteers) will ensure that:
    1. The equipment and services are set up and managed by Live World’s employees only (or by staff trained by Live World)
    2. Live World’s equipment is not damaged in any way throughout the service period
    3. The services operate in a dry environment between 10-35 degrees Celsius. Should the operating temperature range not be maintained, Live World reserves the right to shut down or remove the equipment if it considers the environment is likely to cause damage to the equipment
    4. The equipment is placed in a secure location if an Event Attendant is not on site to oversee the service (as outlined in the confirmed Quotation)
    5. All users of the service abide by Instagram’s Terms of Use
    6. Upon completion of a long term hire agreement, the client must arrange to have the equipment returned to Live World within three days of the completion date.
  7. Liability
    1. Live World is not liable for any loss of any kind whatsoever suffered by the Client as a result of any breach of any of Live World’s obligations under the contract, including any cancellation of the contract or any negligence on the part of the Live World, its staff, contractors or any other person, nor shall Live World be liable for any loss, damage or injury caused to the Client’s staff, volunteers, guests or any other person. The Client shall indemnify Live World against any claim by any such person.
    2. Each indemnity under these Terms and Conditions is a continuing indemnity and will continue after the completion or termination of the service.
    3. Live World is not liable for delay or failure to provide the services if the failure is caused directly or indirectly as a result of an act of God (including fire, flood, storm, hurricane or any other natural disaster), armed conflict, labour dispute, civil commotion, inability to obtain labour, materials, interruption in connection with the online software (required for the service to function), interruptions of or delay in transportation or any other cause beyond Live World’s control.
    4. The Client is responsible and will be invoiced for the immediate costs to repair or replace Live World’s equipment if:
      1. Any damage is caused to Live World’s equipment during the service (or storage) period by the Client’s guests, contractors, suppliers or staff.
      2. Live World’s equipment is lost or stolen at any point during the service period (or while it is stored onsite by the client as agreed in advance of the event).